1. Information We Collect

• Personal Information: Name, email address, phone number, nationality, and any details provided during registration.
• Case-Related Data: Any documents, files, or case details submitted through the Platform.
• Technical Data: IP addresses, browser type, device information, and usage analytics.

2. How We Use Your Information

• Facilitate arbitration proceedings.
• Provide Platform functionality and improve user experience.
• Communicate with users regarding case updates and notifications.
• Ensure compliance with legal obligations.

3. Data Sharing & Disclosure

• We do not sell or rent user data.
• Information may be shared:
  • With authorized arbitrators, claimants, and respondents for case management.
  • With legal authorities if required by law.
  • With third-party service providers for Platform maintenance.

4. Data Security

We implement industry-standard security measures to protect user data. However, we cannot guarantee absolute security due to potential cyber threats.

5. User Rights

• Access, update, or request deletion of their personal data.
• Withdraw consent for data processing where applicable.
• Request information about how their data is processed.

6. Retention Policy

We retain data for as long as necessary to fulfill legal and operational obligations. Upon case closure, non-essential data may be deleted.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance user experience. Users can manage cookie preferences through their browser settings.

8. Third-Party Links

The Platform may contain links to external websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy. Users will be notified of significant updates.

10. Contact & Grievance Redressal

For privacy-related concerns, contact Mr. Dattatray Shinde, Grievance Officer at info@virturesolve360.com.